For volunteer, combination and career fire & EMS departments
Know your people, training and gear are ready.
Roster, certifications, attendance, equipment checks and gear in one simple platform. On the web for officers, and on the phone for every member.
Who it's for
Built for how fire and EMS departments really work
Departments run on goodwill, spreadsheets, paper binders and group texts. Point solutions each cover one slice, and enterprise platforms are priced and built for the biggest departments. Fire House Command covers the essentials in one place, without an IT department.
Volunteer departments and EMS squads
Leaders who run the department on top of a full-time job, with members who mostly have a phone.
Combination departments
Career and volunteer members on one roster, with the same training, gear and readiness picture.
Career departments
Small and mid-sized departments that want the full picture without buying into an enterprise system.
Features
Everything your department keeps track of, in one place
Roster and member records
- Current and former members, with tenure counted automatically, even for people who leave and come back
- Members keep their own contact details and emergency contacts up to date from their phone
- Several dated roles per person, board members, rank and status history, and CSV import to get started
Events and QR check-in
- Schedule trainings, drills, meetings and calls, including repeating events
- The instructor shows a QR code and members scan it with their phone: attendance in seconds
- Training and volunteer hours add up on their own
Certifications
- Fire and EMS certifications with expiry dates and requirements by rank or role
- Reminders to the member and the training officer well before anything expires
- One view of who's current, who's expiring soon and who's missing a requirement
Equipment and apparatus checks
- Your own checklists for apparatus, compartments, EMS bags and more, with starter lists to adapt
- Fast tap-through checks on a phone, quantity counts and a photo when something fails
- Works without signal in the bay and sends when the connection returns; overdue checks are flagged
Gear and equipment
- Who has which radio, pager, SCBA mask or set of turnouts, and who had it before
- Service dates and end-of-life tracking, with a heads-up before items are due
- A list of gear to collect when a member leaves
Stock and supplies
- Supplies by location, with par levels and reorder points
- Restocks and use recorded as they happen
- Expiring medical supplies flagged before they go out of date
Problem reports
- Members report a problem with any piece of gear or equipment from their phone
- Each report goes straight to the officer responsible for it, by your routing rules
- Escalation and a daily reminder if nobody picks it up
ISO training report
- Training hours by your department's ISO categories, against the targets you set
- Hours by member, with anyone behind pace easy to spot
- Download a spreadsheet or print a summary for your records
Push and email notices
- Certification and document expiry, service due dates, overdue checks and new problem reports
- Event reminders pushed to members' phones on the morning of the event
- Email shows your department's name; you choose the lead times
An app on every member's phone
- Installs to the home screen from the browser: no app store, nothing to download
- Members see what's theirs: profile, gear, training and checks
- Dark and light themes, and a glove-friendly mode with bigger buttons
Benefits
Less chasing, more readiness
Saves time
Fewer spreadsheets and fewer reminders sent by hand.
Reduces risk
Fewer expired certifications, missed checks and unaccounted-for items.
Eases leadership changes
Records live in the system, not in one person's head or binder.
One platform instead of five
One login and one place for your data, without the enterprise price tag or lock-in.
- Chiefs and officers
- One view of readiness: who is certified, what gear is accounted for, which checks are overdue. Less chasing people, less guessing.
- Training officers
- Expirations and hours tracked for you, attendance recorded in seconds with QR check-in, and reports organized by ISO category.
- Equipment officers
- Assignments, service dates and open problems in one place, with reports arriving by routing instead of phone calls.
- Membership and admin officers
- Roster, contact details and member documents in one secure place, kept current by the members themselves.
- Members
- Update their own details, see their own training and gear, check in to events and report problems from their phone.
- Your community
- A department that can show it knows its people, its training and its equipment.
Security and privacy
Built to protect your members' information
Departments trust us with personal information about their members, so the foundation is built around protecting it.
Your department's data stays yours
Each department is kept separate inside the database itself, on every table, and automated tests check it on every change.
Invitation only, no passwords
People join only by your invitation and sign in with a one-time code sent to their email, with bot protection on every request.
Access by role
Members see only what their role allows. A member can keep a document to themselves, hidden even from administrators.
A full audit trail
Changes to people, roles, documents and settings are logged automatically, and nobody can edit or delete the log.
Export everything, any time
Download all your records and files whenever you like. If you leave, your data is deleted on a published schedule.
Support when you need it
Supporting our customers is important. When you need it, invite our team into your site to help assist in setup or troubleshooting when issues arise.
Getting started
Up and running without a long implementation
- 01
Set up
We create your department and invite your first administrator.
- 02
Load the roster
Import from a spreadsheet or add members directly.
- 03
Invite members
Send invitations, see who has joined and send reminders.
- 04
Start with what hurts most
Certifications, gear or truck checks: turn on what matters first.
- 05
Grow into the rest
Add more at your own pace, with no long implementation.
Pricing
Simple pricing for departments of every size
We're finalizing plans by department size.
We're working with a small number of pilot departments now. Pilots get early access, a say in what we build next and hands-on help getting set up, in return for regular, honest feedback.
Request a demo
See it with your department's own work
Tell us a little about your department and we'll set up a short walkthrough: your roster, your trucks, your training.
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